In the world of software development, testing is often seen as an optional phase, especially when there is no dedicated Quality Assurance (QA) team involved. However, regardless of the size of the project or the absence of a QA team, testing remains a crucial step before delivering a product to…
Introduction Integrating SMS functionality into Dynamics 365 can significantly enhance customer communication by providing a direct and efficient channel for engagement. Twilio, a leading cloud communications platform, offers seamless integration of SMS capabilities into Dynamics 365, enabling businesses to send automated messages, reminders, and updates directly from their CRM. The…
In this blog, we’ll deal with one of the most popular methods of testing a system or system component thoroughly – namely, white box testing. What is White Box Testing? White box testing refers to a scenario where, the tester deeply understands the inner workings of the system or system…
In today’s business world, Organization uses SharePoint lists for document management, and data storage. Let's assume a scenario where an organization uses SharePoint list to track projects and store documents. They also rely on Dynamics 365 CRM to manage customer relationships. By linking SharePoint lists with CRM, project managers at Organization…
Unleashing Business Potential: How CRM Software Drives ROI and Fuels Growth In today's competitive business landscape, maximizing return on investment (ROI) and fostering growth are top priorities for organizations of all sizes. One powerful tool that has emerged as a catalyst for achieving these objectives is Customer Relationship Management (CRM)…
Introduction: In this blog we will see how Sales accelerator works and also how 'My work list' displays the work items. When the Dynamics 365 Sales Hub application is opened, by default it will open the Sales accelerator. In your environment, if you do not have any work items i.e., activities which…
Troubleshooting Convert Rules Import Issue: Entity 'workflow' with ID Does Not Exist error in D365 Problem Statement We implemented D365 Customer Service for one of our clients which heavily relied on Automatic Record Creation (ARC) rules. So, there were enhancements to ARC from time to time to cater to the client’s…
Gone are the days of manually importing solutions one by one into the Dataverse environment. Package Deployer lets administrators deploy packages on Microsoft Dataverse instances. A Package Deployer package can consist of any or all of the following: One or more Dataverse solution files. Flat files or exported configuration data…
Increase in storage space due to Sales Insights. We had installed Sales Insights just for demo purposes, and we observed that our storage capacity got increased because of that. However, even after uninstalling Sales Insights, our storage capacity remained unchanged. We also had difficulties locating and uninstalling the related solution.…
When we are trying to connect a record in a Post Activity, we are only able to see the standard tables listed below. Suppose I have a custom entity named "Assignment," and I want to display it under Timeline Post. In order to link the custom entity, some additional steps…